1. Introduction
This Privacy Policy applies to the website www.canouanestateresortandvillas.com (the “Site”) and associated Canouan Estate digital products (together, the “Digital Products”), operated by Canouan Estate Resort & Villas, Canouan Island, St. Vincent & the Grenadines (“we,” “us,” “our,” “Company”).
We are committed to protecting your personal information and ensuring transparency in collecting, using, and storing it. While Saint Vincent and the Grenadines (SVG) does not have a comprehensive data protection law, we follow international best practices to safeguard personal information.
For questions about this Privacy Policy, contact us at reservations@canouan.com.
2. How We Collect Your Personal Information
We collect personal data in the following ways:
(a) Information You Provide
• When registering an account, book a reservation, or subscribe to our newsletter.
• When you contact us via email, phone, or web forms.
• When you participate in surveys, promotions, or competitions.
(b) Information We Collect Automatically
When you use our website, we may collect:
• IP address, browser type, device type, and location data.
• Browsing activity (e.g., pages visited, time spent on site, interactions).
• Cookies & tracking technologies (see Section 5).
(c) Information from Third Parties
We may receive personal data from:
• Hotel booking platforms, travel agencies, and partners.
• Payment processors and fraud detection services.
3. Legal Basis for Processing Personal Data
While Saint Vincent and the Grenadines does not currently have a binding data protection law, we process data by:
• User Consent – When you provide personal information for bookings or marketing.
• Contractual Necessity – To fulfill reservations, transactions, and customer service.
• Legitimate Interest – To improve website security and functionality.
• Legal Compliance – If required by law enforcement or regulatory bodies.
4. How We Use Your Personal Data
We use your information to:
• Provide, operate, and personalize our services.
• Manage reservations, payments, and customer support.
• Send marketing communications (only with your consent).
• Improve website functionality and user experience.
• Detect and prevent fraud and security threats.
• Comply with legal and regulatory requirements.
5. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. These include:
• Strictly Necessary Cookies – Required for website functionality.
• Analytics Cookies – Help us understand site usage (Google Analytics).
• Marketing Cookies – Used for personalized ads and email targeting.
You can opt-out of non-essential cookies via your browser settings or our Cookie Consent Manager. See our [Cookies Policy] for details.
6. Sharing & Disclosure of Data
We do not sell or rent your personal data. We may share your information with:
• Service providers (e.g., payment processors, email marketing platforms).
• Legal authorities if required by law.
• Travel partners and affiliates (only with your explicit consent).
We take appropriate security measures for international data transfers to protect your information.
7. Marketing & Communication Preferences
We will only send marketing emails if you opt-in. You can unsubscribe at any time via the link in the email or by contacting reservations@canouan.com.
8. Your Privacy Rights
Even though Saint Vincent and the Grenadines does not enforce specific privacy regulations, we respect your right to:
• Request Access – Obtain a copy of your personal data.
• Request Correction – Update inaccurate information.
• Request Deletion – Ask us to remove your data where legally permissible.
• Withdraw Consent – Opt-out of marketing communications.
To exercise your rights, contact reservations@canouan.com. We will process your request within a reasonable timeframe.
9. Data Security & Storage
We implement security measures to protect personal data, including:
• Encryption of sensitive data.
• Access controls to limit internal access.
• Regular security audits.
We store personal data only for as long as necessary to provide services or comply with legal obligations.
10. Children’s Privacy (Users Under 16)
If you are under 16, you must obtain parental consent before submitting personal data.
Parents can request the deletion of their child’s information by contacting reservations@canouan.com.
11. Changes to This Privacy Policy
We may periodically update this Privacy Policy. Any changes will be posted on this page, and where required, we will notify you via email.
12. Contact Information
For privacy-related questions or data requests, contact: reservations@canouan.com
Address: Canouan Estate Resort & Villas, Canouan Island, St. Vincent & the Grenadines